Gift and Discount Policy
We care about our customers and are always looking for ways to offer them the best value for money. One method we use is a discount system. We are also open to negotiating discounts for customer who are willing to share their experience of using Plurplugs.
While automatic discounts apply whatever sales channel you use. Our manually entered discounts are only available to customers who are buying Plurplugs directly from Us. Manually entered discounts can not be used in conjunction with other special offers, and are not available through our resellers.
Where an online offer states that a discount is given on a purchase up to a stated percentage, the discount given will only be applicable to qualifying products and the percentage of discount given will vary between qualifying products.
Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the promotion description.
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
No Discount After Sale
It is very important to contact us for the additional discount prior to placing a large order. Due to the cost of refunding a partial purchase amount, we are not able to provide discounts once a purchase has been made.
Only one promotion can be used per order. A promotion may not be used in combination with other promotions or used to collect reward points except where specified.
Promotional items that you purchase (either free of charge or at a proportional rate) do not qualify nor count towards your basket value in order to redeem further free promotional items. We reserve the right to cancel any order(s) which we deem to have attempted to purchase promotional items in order to increase basket size to qualify for further promotions. From time to time certain products may be excluded from current promotions and any such exclusion will be notified to you through a notice on the Website.
Excluded products will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time.
We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.
From time to time we may offer free gift promotions on the Website. In order to claim a free gift you must quote the relevant gift code when placing your online or telephone order. When shopping online, please enter the gift code in the ‘Promotional Offers’ box in your shopping basket and follow the on-screen instructions.
Delivery or postal charges may be payable by you in respect of free gifts and this will be made clear to you on the Website where the free gift is advertised.
Where a free gift is offered subject to a minimum spend requirement, TAX and supplementary charges (such as delivery, gift wrap or postage & packing) may still be payable and shall not count towards a minimum spending requirement.
If you qualify for a free gift by satisfying a minimum spend threshold and you decide to return some of the goods purchased (and not the free gift) and therefore reducing your order value below the minimum spend threshold, we reserve the right to charge full retail price for the free gift. This amount will be deducted from any refund due back to you for the returned items.
Similarly, where a free gift is offered subject to the purchase of a specified item, if you decide to return the specified item, you will need to return (at your cost) the free gift to receive a credit or refund otherwise we reserve the right to charge full retail price for the free gift and deduct this amount from any refund due back to you.
Gifts that are promoted within our websites or social media accounts are only available to the recipient and validation may be required before your order can be process.
Gifts are limited to one per customer per week unless otherwise stated. Only one gift can be claimed with each order and our gift coupons cannot be used in conjunction with any other special offers. We reserve the right to substitute with a product of equal or greater value in the event that stock of a selected gift item becomes unavailable.
Where possible free gifts earned will be dispatched with your order. If that is not possible we aim to deliver your free gift within 28 working days of you placing your order.
From time to time we run free to enter prize competitions on the Website.
Competitions are open to residents of the United States who access the Website from the United States. All participants must be aged 18 or over (“Participants”). In consideration of us making the Competitions available to you, you agree to be bound by these Promotions Terms and Conditions.
Employees of Plurplugs, its subsidiaries or affiliated entities and their immediate family members are not eligible to enter prize competitions.
All competitions will state the opening date and time and the closing date and time and the competition will only be open for that term.
All competitions on our Website are free to enter and, unless stated, there is no limit as to how many times a Participant may enter a single competition.
The winner will first need to qualify for the competition by passing the skill, judgement or knowledge test in accordance with the rules of the specific competition, the winner will then be chosen at random from those Participants who have successfully passed the skill, judgement or knowledge test (the “Winner”). Our decision is final and no correspondence will be entered into.
A Winner will receive the prize detailed on the competition entry page (the “Prize”). The Prize is non -transferable. There is no cash or other alternative. We reserve the right to substitute a Prize of like value in the event that the awarded Prize is unavailable for any reason whatsoever.
Winners of the competition will be notified by e-mail as soon as reasonably practicable after the competition has ended.
Competitions may be subject to additional rules. If so, these additional rules will be listed on the relevant competition entry page and form part of this agreement.
We accept no responsibility or liability for loss to any person or property relating to the award of any Prize save for death or personal injury caused by our negligence for which our liability is unlimited.
We reserve the right to cancel the award of the Prize at its sole discretion without prior notice if the Prize cannot be delivered to the postal address indicated by the Winner and is returned to us.
Should we cancel a win for the above reason or otherwise in our sole discretion no form of compensation will be offered to the Winner.
We will not be liable for any malfunction or event beyond our reasonable control which prevents entry to the competition or fulfilment of the prize. By participating in the competition Participants agree to this condition.
We will not be liable for any loss or damage to property whether material, financial or other which may occur when taking part in the competition.