Shipping and Returns
Shipping and Return Inquiries
We at Plurplugs want your online experience to be enjoyable, simple and successful.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at firstname.lastname@example.org
Our Plurplugs ship from Haymarket, Virginia. US Shipping to the Continental United States takes about 3-4 days. Standard US shipping is $4.50 per order, however we may sometimes run promotions on free shipping in the form of a promo codes or automatic "at checkout" free shipping promotions.
Payment & Shipping Times
We accept most credit card/debit cards. Most orders are processed within 5-10 business days. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 2-3 days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We do not ship on Saturday, Sunday or Local/Public Holidays.
Customers must allow 15 working days for delivery before we will reship or refund orders.
In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.
You'll receive an e-mail confirming receipt of your order to the e-mail address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
If a parcel is lost/undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.
Import Duties and Taxes
When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. If these charges are unpaid, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.
Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country. This may vary from country to country and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.
COVID-19 SHIPPING UPDATES
Please note that our Plurplugs are delivered from different fulfilment centres. Certain Plurplugs purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.
Risk of Loss
All items purchased are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier.
If you do not receive your order within 20 working days from the date of despatch, please contact us. We would request that you contact as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
Returned to Us
If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
Our third-party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to us and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.
An email with tracking information will be sent to you once your order has shipped.
Shipping Multiple Orders
Multiple orders placed on the same day cannot be combined and will ship separately.
Shipping to Multiple Locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.
Whilst we are confident that you will love our Plurplugs. We understand if you do not find them suitable for you.
Please ensure all returns are returned in a resellable condition to ensure they are accepted. If a return is deemed to not be in a resellable condition your return will be rejected and can be sent back to you.
We are unable to refund return postage unless the product is deemed faulty.
If you need to return your purchase please email our team with your order name and number, as well as the reason why you would like to return your purchase. Our Customer Service Team will then ask a few mandatory questions regarding your return item(s) in order to avoid people taking advantage of our system. We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.
Damaged or Faulty Items
In the unlikely event that you have received a damaged item, please fill out a returns request, including as much information as possible about the fault you have discovered so we can thoroughly investigate the issue for you. As part of this process we may ask for a photo of the fault or damage so we can assess the best course of action. We may offer a repair or exchange for your faulty item(s), refunds for faulty items will be given at our discretion.
Please note that we do not cover damage or faults caused by neglect, misuse, or normal wear and tear. However, if you do damage one of your items, we may be able to repair it for you or suggest a solution, so please do not hesitate to get in touch with us.